In Conversation With ...

Canada Post | Österreichische Post AG , Austria

Patrick Therrien
E-mail: service@postescanada.ca
Customer Service
Canada Post CA

1. How does your postal system co-operate with Air Canada / Canadian International to transport airmail in and out of the country ?

"Canada Post has contracts with Canadian air lines as well as other companies for the transportation of letter mail and packages being sent by air. International items are usually flown from Montreal, Toronto and Vancouver."

2. How does your postal system ensure security amongst the mail ? What kind of security devices are used ?

"Canada Post takes every steps necessary to ensure that the security of the mail is not in jeopardy. Our Corporate Security department takes all possible precaution to safeguard the mail to ensure that it arrives at its destination."

3. Do you feel that the postal service in Canada should be a monopoly ?

"The government of Canada is the group responsible for setting up a monopoly on lettermail. This was outlined in the Canada Post Corporation Acts and Regulations and it was set up to ensure that all Canadians could have the same level of access to the postal system at the lowest cost to the consumer possible."

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E-mail : Gabriele.Klug@post.at
Gabriele Klug
Internal Communication
Österreichische Post AG

1. How does your postal system co-operate with Austrian Airlines/Lauda Air to transport airmail in and out of the country?

"Depending on what we aim for in a certain case, we choose an airline to work with. The choice is based on fixed criterions. We cooperate with Austrian Airlines and Lauda Air as well as with many other big international airlines."

2. How does your postal system ensure security amongst the mail? What kind of security devices are used?

"We operate with international customary security standards. We do have general terms of business for the transport of hazardous freight. This terms of business are very restrictive and we only transport slight hazardous freight like for example blood samples. The terms of business include strict rules regarding quantity or the packaging a.s.o."

3. Do you feel that the postal service in Austria should be a monopoly ? Why?

"As Austria is a member state of the European community the postal system is strongly connected with the system of the European Union. Every member state is obligated to provide a universal service, offering regular postal services throughout the territory of a given quality, at acceptable prices, for all users. In Austria, such universal service is provided by Österreichische Post AG.
With the Council Directive on the postal sector, the European Union has set the overall conditions for the liberalization. The Council directive provides for a step-by-step liberalization. A monopoly sector of a limited extent exists for universal service operators. Reserved activities are: Letters up to 350 g (Direct Mail and International Items included). A discussion is presently commencing within the European Union with respect to further liberalization steps in the postal sector."

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