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Technical Support
This site runs best on browsers with
frame- and Java-scriptsupport.
Please make sure you've got such a browser. If your don't you can download a
newer version of your browser at:
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? I can only follow the tour
A: You've got an old browser version, or
your browser doien't support frames. To see the complete version of the site
you can download a newer version of you're browser. You can do that by clicking
the images above
?The video's won't play on my
computer
A: Our experience is Microsoft Internet
explorer can handle movies the best of all browsers.
For Microsoft Internet Explorer users:
If you run windows 95 or windows 98 be sure you've installed all multimedia
parts from the install CD. You can do that by inserting the install CD,
choose software, multimedia, detailed, and put a V in every box.
After restartring your computer, you should be able to see our best
video's.
If this doesn't work, you could try to download the multimedia player from
Microsoft.
For Netscape Navigator users:
Netscape uses Quicktime or
RealPlayer to show movies. Make sure
you've got one of these programs. This works with plugins. These are available
at the site of netscape.
?The Orchestra doesn't work
A: See answers of the video. You also need a
soundcard and speakers. If sounds normally work, but now they don't, restart
your computer. Check your soundlevel at your speakers, but
also in the audiomixer.
? I can't see images
A: Make sure your browser has got the right
prefances.
For Internet Explorer users: Choose view, Internet options, advanced,
multimedia, show figures
For Netscape users: Choose edit, preferences,advanced, automaticaly show images
Also make sure you've got enough cache: 500K is enough to see our site.
Netscape: Choose edit, preferences,advanced, cache, and fill in the good
numbers