|Wireless technology for tourism allows visitors to gain access to information on tourist destinations while on the move, using mobile devices. Thus, attractions with wireless communication gain a competitive edge over others in attracting potential visitors.
By allowing visitors the freedom of communicating anywhere and at anytime, wireless technology is gradually becoming an essential tool for the provision of ‘the right services at the right time, and in the right location’.
Despite the fact that people may perceive destinations with wireless technologies as innovative, it may not be the main reason for visiting. Wireless services may only be perceived as add-on services.
In addition, the budget that is available for developing wireless services for a tourist destination is an important factor that should be taken into consideration.
Besides having the ability to keep up with the technology’s development, the destination should be able to ensure that the offered data is current and accurate in order to maintain a good reputation and be highly perceived by customers.
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