Help

Welcome!

Welcome to the Help section! Coffee: All Ground Up! This site has been designed to make it easier for you to find what you need fast and to enhance your overall experience while visiting our website. If you need additional assistance, please read the instructions below:

Viewing the website

We want you to have the best experience possible when you visit our website. The following are guidelines (not requirements) you may want to follow for optimum viewing.

Browser Guidelines
Click here for recommendations for your system.

Screen Resolution Guidelines
This website is designed to be viewed on a PC with a minimum screen resolution of 800x600 or higher. If you can see our site without scrolling to the right, your monitor is already set to at least 800x600. However, if you can only see about 80% of the page and need to scroll to the right to see the rest, then your resolution is set to 640x480 and needs to be reset to 800x600. In addition, set your monitor to view our site with at least 256 colours.

Plug-ins Guidelines
We have utilised the following plug-ins to enhance your use of our website. These plug-ins can be downloaded FREE of charge. Please note that if your browser is version 4.x or above, you will not need to download some of these plug-ins as they are pre-installed in your browser.

RealPlayer G2 allows you to view all the videos we have provided in Real Player Format.
Get Real Player.
Flash allows you to enjoy all the interactions, learning aids and demonstrations we have included on our website.
Get Macromedia Flash Player.
Windows Media Player 9 is also a recommended plug-in to view our videos.
Get Windows Media Player.

Navigation

Here you can learn how to navigate through our site. Our navigation system is divided into three main bars:

The main navigation bar, located on the top of each page, is the primary navigation zone for the site. This group of links allows you to navigate back and forth between the main sections of the site.
The secondary navigation bar, located at the left side of each page changes and is based on the main menu selected. This group of links allows you to navigate among this section’s subsections. This navigation bar also includes access to all our site’s features. All of these subsections can be found under the Resources section of this bar.
The right bar, always refers to the content area of the site you are viewing. The links below contain the site tools. This bar also displays random and interesting facts in a section called The Daily Grind.

Content

In the centre column of the page you’ll find the meat and potatoes of the All Ground Up! experience – the information we have gathered that corresponds to the selected link. Here you will read the latest research and access related multimedia features such as the pictures, videos and interactions. Our website has been divided into seven main content areas – you can find out what you can expect to find in each section here.

Switching language and version

At the bottom of the left navigation bar, you will find links to the different-language versions and also the different-bandwidth versions of our website. Please click on the version of your choice.

Take notes – a handy notepad in which the user can keep track of interesting facts that may be difficult to remember without recording.
Print this page – If you want to print a particular page, you can save time by directly clicking this button. Don’t worry about the formatting – we have taken care of it for you!
Help – This link brings you to this page.
Sitemap – Feels like you’re getting lost? Consult this sitemap.
About this site – A quick link to find out what is behind the scenes at the site.

Also watch for the little box called The Daily Grind to be amazed by over 92 randomly-generated coffee-related facts!