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Below are a list of frequently asked questions
relating to having technical difficulties:
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1. I can't view
any part of the site as it seems to be taking a
long time to load. What should I do?
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2. The website
is loaded but I can't view the banner, which appears
blank. How do I see the banner?
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3. I've clicked
on the 'other language' version of the website but
the words on the site are gibberish. How do I change
this so I can view the site in another language?
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4. When I click
to view the video, it doesn't play. What should
I do?
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5. I cannot find
what I am looking for on your website. What should
I do?
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6. I am simply
reading up about forensic science out of interest.
Do you have any suggestions for the order of reading
when using this site?
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7. What version
of website should I view?
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8. I try to click
on a link, but the computer says 'this page cannot
be displayed'. What can I do?
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9. I can't hear
any of the sounds on the website. What should I
do?
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10. The website
is a little too long for me to read all at once,
what can I do to come back to the same spot I left
off?
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11. Is there any
'copyright' on this website? Who would I contact
if I wanted to take a section, for example pictures,
information, videos or games, from the website and
use it elsewhere?
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12. I can't seem
to play the interactive games on the website. What
should I do?
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13. I am on the
home page of your high-fi site and I can't view
the contents section even though I am running my
mouse over the different icons. What's wrong?
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14. I seem to
have problems viewing the different icons at the
top of your lo-fi pages. What's wrong?
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15. What is the
difference between the 'low-fi' and the 'high-fi'
versions of the website?
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| If your
technical difficulty is not addressed in one of the
above questions, please email
us to resovle the problem. |
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1) I can't view any part of
the site as it seems to be taking a long time to
load. What should I do?
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The likely explanation for this is that you've
chosen a version of the site that may be unsuitable
for your connection speed. If your computer connects
to the Internet via a modem (this will be obvious
if you hear a series of beeps and miscellaneous
noises when you dial up), then you're probably best
suited to viewing either the low-fi or text only
versions of this website. You can select them here.
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| 2) The website is loaded but
I can't view the banner, which appears blank. How
do see the banner? |
| This would be a likely
problem if you are using the high-fi version of the
website but do not have Macromedia Flash Player, or
have an older version. (Version 6 or higher is required)
You may download Flash Player for free here,
or you may simply wish to decide to switch to the
low-fi
version.
If this does not work, check that your antivirus
program has enabled the file to come through. In
cases such as using PC-cillin, a message may pop
up asking whether you'd like to allow the file to
be displayed.
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| 3)
I've clicked on the 'other language' version of the
website but the words on the site are gibberish. How
do I change this so I can view the site in another
language? |
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This shouldn't normally be a problem, however,
if it is, then select 'view' from your menu and
place your cursor over 'encoding'. A list will appear
to the right. If you are in the English or German
versions of the website, make sure the encoding
is set to 'Western European'. If you are in the
Chinese version of the site, ensure the encoding
is set to 'Simplified Chinese (GB2312)'. Should
neither of these encoding formats appear in the
appearing menu, choose 'more' for a much larger
list.
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| 4) When I click to view the
video, it doesn't play. What should I do? |
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The video interviews are all in either .asf or
.wmv format. If you are working on a Macintosh system,
this could raise a problem and you will unfortunately,
not be able to view it. Windows Media Player is
the default player for both formats and is necessary
for their viewing.
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| 5) I cannot find what I am
looking for on your website. What should I do? |
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The best idea is to select the site map from the
navigation bar on the right hand side. On the site
map, there is not only a thorough listing of all
available topics, but also a search facility to
help you look for your preferred section.
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| 6) I am simply reading up about
forensic science out of interest. Do you have any
suggestions for the order of reading when using this
site? |
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The website has been arranged so that a logical
viewing order would be from top to bottom. Thus,
we would suggest you begin reading with 'scene of
crime' and work your way down toward the 'crimes
of stealth'. The quizzes and other miscellaneous
material found in the interactive section is a means
of helping you understand and enjoy the whole experience,
so these come toward the base of the navigation
bar.
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| 7) What version of website
should I view? |
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I would suggest the following versions for the
different internet speeds:
--> High-fi:
This is a version of the website which includes
a Flash banner (300kb) and an image based navigation
bar. The users of this version would preferably
have some form of broadband internet connection
such as ADSL or ISDN.
-->
Lo-fi: (recommended) Anything
from a 56kps modem or higher should easily be able
to access this site. The loading speed should be
quite moderate and this version balances out the
quality and speed factor for most home users.
--> Text-only:
For users with 28.8kps modems who only want access
to text.
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| 8) I try to click on a link,
but the computer says 'this page cannot be displayed'.
What can I do? |
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Firstly, click on the refresh button just to make
sure it is not a one off problem. Check that your
internet connection is still secure and that other
web pages are still able to load. If the problem
persists, it is likely a technical error on our
behalf and it would more than appreciated if you
could email
us to inform us of the broken link.
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| 9) I can't hear any of the
sounds on the website. What should I do? |
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The low-fi versions and text only versions do not
actually have any form of background music or sound
effects. If you are on the high fi version, sound
effects exist on the flash banner. Place your mouse
over one of the site version selections to check
that a heartbeat is heard. If it isn't heard, ensure
that your volume controls are turned up or that
your speakers are on. The volume control on most
XP systems will be located in a toolbar at the bottom
right of your screen. The icon to look for is a
speaker. Right click on it and go to volume properties.
You should then check the mute box is not checked
and that the volume is on.
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| 10) The website is a little
too long for me to read all at once, what can I do
to come back to the same spot I left off? |
| The bookmark function
located beneath the banner of each page in the low-fi
and high-fi functions will allow you to add that page
to your favourites list in Internet Explorer. If a
dialogue pops up suggesting that your browser does
not support this function, you may have to bookmark
the page using the default method of your web browser.
The other choice is to simply go into the site
map, where each topic of the different sections
has been listed so that you not only have access
to a certain page of a certain version, but also
to a certain topic heading of each page.
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| 11) Is there any 'copyright'
on this website? Who would I contact if I wanted to
take a section, for example pictures, information,
videos or games, from the website and use it elsewhere? |
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Feel free to use the information on the site for
personal projects (see disclaimer)
or research without the need for prior permission,
but if you wish to take actual content from the
site such as the unaltered information, featured
images or other sections of the site, you will need
to email
us with information about what you'd like to
use and what you're using it for. In most cases,
if the team holds copyright for the content, it
should not be a problem, but many images/videos
belong to their respective owners and we do not
have permission to distribute them.
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| 12)
I can't seem to play the interactive games on the
website. What should I do? |
| If you are having
problems with the interactive crossword/quiz/puzzle,
check firstly to see that your antivirus program has
not blocked the JavaScript associated with these activities.
Then, if that is not the problem, choose the 'tools'
option on your toolbar and select 'internet options'.
Click on the security tab at the top and click on
the 'default level' toward the bottom. Refresh your
page.
If the find-a-word is causing you problems, the
most likely reason is you don't have flash player.
You can download Flash player here.
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| 13) I am on the home page of
your high-fi site and I can't view the contents section
even though I am running my mouse over the different
icons. What's wrong? |
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The contents section of the high-fi homepage is
layer-based, a feature which is only recognisable
by Internet Explorer 4.0 and higher, or Netscape
Navigator 4.0 and higher. You can verify this by
choosing 'help' from your toolbar and selecting
'about'. If this is the case, you may wish to try
accessing the site through a newer version of web
browser or it should not hurt to navigate using
the navigation bars at the top and side. The fingerprint
types section should be the only other section that
won't be viewed properly.
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| 14) I seem to have problems
viewing the different icons at the top of your lo-fi
pages. What's wrong? |
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Like above, check that your browser is a version
of Internet Explorer 4.0 and higher or Netscape
Navigator 4.0 and higher.
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| 15)
What is the difference between the 'low-fi' and the
'high-fi' versions of the website? |
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Each version of the website has been designed to
accommodate different connection speeds, but also
to offer an alternative layout to stimulate learning.
Whilst first designing the layout and colour scheme,
a variety of opinions were put forth, including
the fact that whether a colour scheme was suitable
was really in the eye of the beholder. Despite a
small survey we conducted, the preference wasn't
significant enough for the group to choose either
a dark and graphic or a light and simple colour
scheme. So multiple versions were created, to accommodate
not only for the different connection speeds, but
also for the different preferences of colour and
learning environment. The content throughout all
the versions of the site are exactly the same.
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